A Hosted IVR system is a cloud-based solution that allows businesses to manage inbound and outbound calls without the need for on-premise hardware. A hosted IVR can easily integrate with other business tools, such as CRM platforms, helpdesk software, and marketing automation systems. This creates a unified communication ecosystem that enhances productivity and customer engagement. This data can help businesses optimize their IVR menus and improve overall efficiency. Collect customer feedback through automated surveys, helping businesses identify areas for improvement